Project Managers are on the frontline of delivery excellence to our customers and are responsible for both managing profitable engagement P&Ls, and exceeding in driving the highest level of customer satisfaction. As Project Manager at Blink Reaction, you are responsible for driving the highest level of quality, customer satisfaction and project profitability.
— 75% billable
— Lead multiple projects and act as “project owner” for portfolio of projects.
— Gather client requirements and provide proper documentation to communicate those requirements from vision and throughout the project lifecycle.
— Create project plan(s) and manage all project tasks and activities
— Track and analyze project metrics on an ongoing basis to ensure the team is staying on plan, within defined scope and meeting project objectives.
— Provide support for potential proposals and project concept demonstrations
— Manage project change and scope working with client and internal teams to size options and approaches to ever changing project needs.
— Leverage a solutions oriented approach to managing the highest level of customer satisfaction in the delivery process.
— Proactively manage and escalate delivery issues to senior management
— Identify opportunities to grow total account value through proactive client relationship building.
— Oversees estimation and contributes to proposals.
— Create project plan and proposal outlines.
Team & P&L Management:
— Manage overall team utilization, allocation and book of business profitability to ensure maximum efficiency.
— Provide input to yearly reviews for other team members
— Submits time daily
— Proactively manages team adherence to administrative guidelines (e.g. time submission, vacation, work from home, and sick time policies.
— Responsible for time entry and utilization oversight for a specific team pod.
Ideal candidates should have strong communication skills with the ability to effectively target issue and bring them to resolution. PM’s will excel at customer communication, expectation setting, and customer control, and provide cut-over reporting, SOW’s, and change requests. You’ll need to have an advanced understanding of the web and project management systems. Experience managing development processes, agile methodology, SCRUM, Waterfall, and complex delivery projects. Most of all you’ll need to enjoy leading and coordinating a team of talented individuals to execute multiple initiatives. A successful Project Manager at Blink will deliver projects within expected time-line and within budget while ensuring the client is successful.